Front Desk Associate

3 days ago


Charleston, West Virginia, United States Easton Porter Group Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Associate to join our team at the Easton Porter Group. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring a warm welcome to our guests.

Key Responsibilities
  • Customer Service: Provide professional and courteous service to all guests, responding to their needs and resolving any issues in a timely and efficient manner.
  • Front Desk Operations: Manage the front desk area, including handling guest check-ins, check-outs, and room assignments.
  • Communication: Maintain effective communication with guests, colleagues, and management, ensuring that all information is accurate and up-to-date.
  • Teamwork: Collaborate with other team members to achieve common goals and objectives, providing support and assistance as needed.
  • Problem-Solving: Identify and resolve guest complaints and issues in a professional and courteous manner.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 1 year of customer service experience preferred.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and a strong attention to detail.
Benefits
  • Competitive Salary: $20 per hour.
  • Benefits Package: 401(k), dental insurance, employee discount, health insurance, health savings account, life insurance, paid time off, parental leave, referral program, and vision insurance.

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