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Front Desk Operations Manager

2 months ago

Charleston, West Virginia, United States Hilton Grand Vacations Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Hilton Grand Vacations. As a Front Desk Supervisor, you will be responsible for overseeing the front desk operations, ensuring efficient and courteous guest check-in and check-out, and providing exceptional customer service.

Key Responsibilities
  • Supervise and train a team of front desk agents to ensure brand standards are met during check-in and check-out processes.
  • Coordinate and monitor reservations for special requests and room blocking.
  • Participate in ensuring guest satisfaction and collaborate with resort departments to meet guest expectations.
  • Train, supervise, and evaluate team members' performance.
  • Perform other duties necessary for the daily functioning of the resort.
Requirements
  • 1-3 years of hotel front desk or closely related experience.
  • Open availability.
  • Minimum 90 days of cash handling experience.
  • High school/GED.
  • Supervisory experience is preferred.
About Us

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. We are committed to providing our team members with a positive and supportive work environment, excellent benefits, and opportunities for growth and development.