Front Office Coordinator

2 weeks ago


Charleston, West Virginia, United States Auro Hotels Full time

Front Desk Supervisor

Job Category: Front Office Requisition Number: FRONT003198

Job Overview

The Courtyard by Marriott Charleston Waterfront is in search of a committed Front Desk Supervisor. This role is essential for overseeing front office operations and addressing any issues that may arise from guest feedback, booking procedures, and room assignments.

Key Responsibilities

  • Oversee the Front Desk, Bell Stand, Valet, Drivers, PBX Operators, and Night Audit to ensure guests receive exceptional service throughout the hotel.
  • Effectively communicate in English to engage with guests and staff, and manage administrative tasks.
  • Handle multiple tasks efficiently, especially in high-pressure situations.
  • Collaborate with team members to deliver outstanding service to all guests.
  • Analyze and interpret various reports, financial documents, and correspondence to make informed decisions.
  • Demonstrate a strong understanding of hotel operations and front office management, along with comprehensive knowledge of the hospitality sector.
  • Negotiate confidently and resolve guest concerns persuasively.
  • Provide guidance and feedback to associates as necessary.
  • Articulate thoughts clearly and professionally, both verbally and in writing, to ensure effective communication.
  • Organize personal and team tasks while maintaining attention to detail.
  • Make sound judgments regarding operational challenges and guest-related issues.

Note: This job description does not limit management's right to assign or reassign duties, work hours, and responsibilities at any time.

Experience and Education

A college degree is preferred; however, a High School Diploma combined with 2-3 years of relevant experience or an equivalent combination of education and experience is acceptable.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants will undergo background and substance abuse screening prior to any employment offer.



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