Guest Services Representative

7 days ago


Charleston, West Virginia, United States Holiday Inn Express & Suites Full time

IMMEDIATE HIRING


The Front Office Associate plays a crucial role in delivering outstanding customer service to all visitors while ensuring efficient operations at the reception area.

This position is dynamic and requires an individual who excels in communication, organization, and multitasking.

The Front Office Associate will be the initial point of contact for guests, offering a warm and professional atmosphere.


Compensation & Benefits:
This is a full-time role with a competitive salary and opportunities for career advancement within the organization.

Key Responsibilities:

  • Welcome and check-in guests, ensuring all required information is collected and accurately entered into the system
  • Manage cash and credit transactions, ensuring the cash drawer is balanced at the end of each shift
  • Respond to phone inquiries and provide timely and professional assistance
  • Assist with booking and cancellations, ensuring compliance with hotel policies
  • Act as a knowledgeable resource for guests, offering insights about hotel amenities, local attractions, and events
  • Address guest complaints and resolve issues efficiently to ensure guest satisfaction
  • Complete daily administrative tasks, including filing, data entry, and report preparation
  • Maintain a clean and organized front desk area at all times
  • Collaborate with other hotel personnel to ensure a seamless guest experience
  • Perform additional duties as assigned by the Front Office Manager

Qualifications:

  • High school diploma or equivalent; a degree in hospitality management is preferred
  • At least 1-2 years of experience in front desk or customer service roles within the hospitality sector
  • Strong communication and interpersonal abilities
  • Proficient in Microsoft Office and hotel reservation software
  • Availability to work flexible hours, including evenings, weekends, and holidays
  • Keen attention to detail and ability to manage multiple tasks in a fast-paced environment
  • Must be able to stand for extended periods and lift up to 25 pounds
  • Familiarity with the local area and attractions is a plus

EEOC Statement:


Holiday Inn Express & Suites is an equal opportunity employer and does not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or any other legally protected category.

We are dedicated to fostering an inclusive and diverse workplace for all employees.

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