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Hotel Front Desk Representative

2 months ago

Charleston, West Virginia, United States VP Management LLC Full time
Job Summary

We are seeking a highly skilled and customer-focused Hotel Front Desk Representative to join our team at VP Management LLC. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Guest Registration and Check-in/Check-out
  • Reservation Management
  • Payment Processing and Verification
  • Guest Information Collection and Room Assignment
  • Hotel Information and Amenities Provision
  • Conflict Resolution and Customer Complaint Handling
  • Collaboration with Housekeeping Staff
  • Group Reservations and VIP Services
  • Sales and Upselling of Hotel Facilities and Services
  • Accurate Record-Keeping of Bookings and Payments
Requirements
  • Previous Experience as a Hotel Front Desk Agent or Receptionist
  • Understanding of Online Travel Planning Websites
  • Excellent Customer Service Skills
  • Strong Communication and Organizational Abilities
  • Hotel Management Degree (Preferred)