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Hotel Front Desk Representative

2 months ago

Charleston, West Virginia, United States VP Management LLC Full time
Job Summary

We are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at VP Management LLC. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Guest Registration and Check-in/Check-out
  • Manage online and phone reservations, ensuring accurate and timely processing
  • Inform customers about payment methods and verify their credit card data
  • Register guests, collecting necessary information and assigning rooms
  • Welcome guests upon arrival and provide information about our hotel, available rooms, rates, and amenities
  • Respond to client complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments
Requirements
  • Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
  • Understanding of how travel planning websites operate
  • Customer service attitude
  • Excellent communication and organizational skills
  • Degree in hotel management is a plus
Working Conditions
  • 8 hour shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekend availability

Compensation: From $12.00 per hour plus monthly bonus if goals are met.