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Front Desk Representative

2 months ago

Charleston, West Virginia, United States Cambria Riverview - Charleston Full time
Job Summary

Cambria Riverview - Charleston is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.

Key Responsibilities
  • Guest Services: Assist guests efficiently, courteously, and professionally at all times, maintaining a high level of service and hospitality.
  • Communication: Promptly and effectively deal with guest concerns or issues, ensuring all are met to satisfaction in a timely manner.
  • Administrative Tasks: Post guest charges, collect payments, and follow all cash handling procedures.
  • Knowledge and Skills: Be knowledgeable of the hotel brand and various programs, including travel programs and special offers.
  • Team Collaboration: Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance, and communicate effectively with various departments and management on guest comments and concerns.
  • Hotel Operations: Have full knowledge of hotel safety and emergency procedures.
Requirements
  • Education: High school diploma, GED, or equivalent.
  • Experience: Experience in customer service, forward-facing, or other guest-related positions.
  • Technical Skills: Proficient in Microsoft Office or similar computer applications.
  • Industry Knowledge: Experience in the hospitality industry as a front desk agent, hotel receptionist, or other guest services preferred.
  • Language Skills: Must speak English fluently and have excellent written and oral communication skills.
  • Problem-Solving: Problem-solving, reasoning, and ability to multi-task and interact with people under pressure.
Equal Opportunity Employer

Cambria Riverview - Charleston is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.