Chief Executive Officer for Senior Care

2 weeks ago

Des Moines, Iowa, United States Highmark Senior Living Full time
Position Overview

About Highmark Senior Living

Highmark Senior Living is a premier management organization specializing in senior living facilities. We are dedicated to enhancing the quality of life for our residents through exceptional care and innovative living experiences.

Core Values and Mission

At Highmark Senior Living, we believe that exceptional care begins with a commitment to our residents and their families. Our core values include: Commitment to Care, Value, Innovative Living, and Vibrant Communities. We strive to create an environment where seniors can thrive and feel valued.

Role Summary

The Executive Director is responsible for the comprehensive management and administration of the assisted living community. This leadership role involves strategic oversight to ensure the delivery of superior services while fostering a safe and supportive atmosphere for residents. The Executive Director will also cultivate strong relationships with residents, families, staff, and the broader community.

Key Responsibilities

Engagement

  • Actively participates in staff meetings, providing leadership and input.
  • Ensures accountability to the organization's mission, vision, and values.
  • Effectively delegates tasks and offers clear guidance to team members.
  • Encourages open communication and provides constructive feedback.
  • Fosters a culture of trust and excellence among staff.
  • Maintains a positive and adaptable approach in the face of challenges.
  • Upholds community service standards.

Financial Oversight

  • Manages resources efficiently, considering financial implications of decisions.
  • Maintains accountability for departmental budgets.
  • Understands the impact of occupancy on overall financial health.
  • Prepares and submits financial reports as required.
  • Reviews staffing patterns to ensure alignment with budgetary constraints.

Compliance and Quality Assurance

  • Ensures adherence to all relevant regulations and policies.
  • Completes necessary documentation in compliance with state and federal requirements.

Staff Management

  • Builds relationships with local talent sources to support recruitment efforts.
  • Ensures adequate staffing levels to meet resident needs.
  • Encourages timely clocking in and out to manage labor costs.

Survey Preparedness

  • Leads initiatives focused on customer satisfaction and compliance.
  • Motivates staff to engage in survey readiness activities.

Specific Duties

  • Maximizes occupancy and revenue through strategic engagement.
  • Manages expenses to ensure they remain within budget.
  • Oversees sales and marketing strategies for the community.
  • Ensures comprehensive employee training and satisfaction monitoring.
  • Coordinates staff scheduling and in-service training.
  • Implements quality systems to meet resident needs and satisfaction.
  • Ensures timely communication regarding resident incidents and changes.
  • Manages regulatory compliance and reporting.
  • Oversees admissions processes and community tours.
  • Ensures high standards in activities, food service, and maintenance.
  • Participates in community events and activities.
  • Performs additional duties as assigned.

Qualifications

  • Bachelor's degree in healthcare administration, business management, or a related field.
  • Minimum of two years in a management role within long-term care preferred.
  • Proven leadership experience in assisted living or similar settings.
  • Strong understanding of relevant regulations and standards.
  • Excellent financial management and budgeting skills.
  • Outstanding communication and interpersonal abilities.
  • Proficient in relevant software applications.
  • Demonstrated commitment to resident care and service.
  • Flexible availability for various shifts and on-call responsibilities.

Success Factors

  • Ability to foster positive relationships with clients and staff.
  • Strategic thinking with a comprehensive business perspective.
  • Capability to manage multiple priorities and meet deadlines.

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