Video Infrastructure Operations Lead

7 days ago


Denver, Colorado, United States Fubo Full time
About Fubo

Fubo is a leading global live TV streaming platform that aims to revolutionize the industry's current TV model. With a strong presence in the U.S., Canada, France, and Spain, the company is rapidly growing in employees, subscribers, and content offerings.

Job Summary

We are seeking a highly skilled Streaming Media Operations Support Engineering Manager to join our team. This role will be responsible for leading the monitoring and break fix of Fubo's managed video infrastructure. The ideal candidate will have a strong background in video delivery, operations, and support, with experience in managing teams in a 24x7 environment.

Key Responsibilities
  • Operations Support for Fubo's Linear ABR video environment in the US, Canada, and international markets
  • Ensure our acquisition, encoding, and packaging infrastructure is always in a healthy state
  • Monitor and maintain the health of Fubo's ad signals via alerts, trending, and analysis
  • Manage live and exclusive content events
  • Provide break/fix activities and drive issues to resolution
  • Perform analysis and incident RCAs
  • Work with internal/external teams to mitigate and resolve any issues related to video infrastructure
  • Coordinate routine maintenance (includes overnight maintenance window support)
  • Define process and procedure (SOPs/MOPs) and author special-event Support Playbook
  • Participate as an on-call escalation resource
  • Responsible for driving metrics and reporting for overall operations both quantitative and qualitatively
Requirements
  • Strong engineering and communication skills
  • Analytical thinker who takes initiative to identify and removes roadblocks
  • 2+ years of managing operations or support teams
  • 5+ years of working in 24x7 operations/support maintaining and troubleshooting video delivery or video delivery applications
  • Able to work in a shifted 24x7 operations environment
  • 3+ years working with various ABR protocols such as HLS and DASH
  • Experience working with video and audio codecs such as AVC, HEVC, AAC, E-AC3
  • Understanding of various multimedia transport protocols such as: SRT, Zixi, UDP, RTP, RTMP
  • Experience with SCTE-104 and SCTE-35 ad messaging
  • Knowledge of SSAI & CSAI ad workflows
  • Familiarity with different CDN vendors and their systems (e.g. Akamai, Fastly, Level3, etc.)
  • Familiarity with enterprise MPEG Analysis and monitoring tools, such as Telestream, Ineoquest, Triveni, Elecard, TAG, etc
  • Experience creating, defining, and authoring metrics and reporting dashboards
  • Experience with alternate content in an ABR ecosystem (ESAM, ESNI/SCTE-224)
  • Understanding of backbone video and distribution (Peering, Transport, POP sites, etc)
  • Knowledge of monitoring protocols such as SNMP a plus
  • Familiarity with DRM and content encryption, including 3rd-party integrations
  • Bachelor's degree (B.A. or B.S.) from four-year College or university; or equivalent training, education and experience
Preferred Qualifications
  • Proficiency in scripting and developing automation using languages such as Python or Ruby
  • Familiarity with cloud deployments (Docker, AWS EC2/ECS, Google Cloud Compute/Storage)
  • 5+ years troubleshooting ABR video workflows in an MVPD environment
Perks and Benefits
  • Fubo provides a highly competitive compensation based on experience and market standards
  • Robust benefit package including Health/Dental/Vision coverage sponsored up to 100% for employees, 401k, Life Insurance, and commuter benefits
  • Free Premium Fubo Account
  • Unlimited PTO days and regular company-wide activities
  • Fubo's main Headquarters are located in Midtown Manhattan, with offices in Denver, Paris, and Bangalore
  • Fubo is an e-verified company


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