Streaming Media Operations Support Manager

2 weeks ago


Denver, Colorado, United States Fubo Sportsbook Full time

Position Overview:

Fubo Sportsbook is on a mission to create the leading global live TV streaming platform, offering an extensive range of premium content and interactivity. We are expanding rapidly across various markets, and we are seeking a dedicated professional to elevate our operations.

About the Role:

We are looking for a Streaming Media Operations Support Manager to oversee the monitoring and resolution of our managed video infrastructure. This role entails leading a team of engineers based in different regions, ensuring seamless operations in a 24/7 environment.

Key Responsibilities:

  • Oversee operations support for Fubo's linear Adaptive Bitrate (ABR) video environment across multiple regions.
  • Maintain the health of our acquisition, encoding, and packaging infrastructure.
  • Monitor ad signals through alerts and analytics to ensure optimal performance.
  • Manage live events and exclusive content delivery.
  • Conduct break/fix activities and drive issues to resolution.
  • Perform analysis and root cause assessments for incidents.
  • Collaborate with internal and external teams to address video infrastructure issues.
  • Coordinate routine maintenance and support during scheduled windows.
  • Develop and document standard operating procedures and special event support guidelines.
  • Act as an on-call escalation resource for critical issues.
  • Drive metrics and reporting for operational performance, focusing on key performance indicators to enhance service availability.
  • Engage with content and transport providers to review performance and event coordination.
  • Support team and business needs as required.
  • Facilitate channel lifecycle activities across teams.

Qualifications:

  • Proven engineering and communication skills.
  • Analytical mindset with a proactive approach to problem-solving.
  • Minimum of 2 years managing operations or support teams.
  • At least 5 years of experience in 24/7 operations/support for video delivery systems.
  • Experience with various ABR protocols, including HLS and DASH.
  • Familiarity with video/audio codecs and multimedia transport protocols.
  • Knowledge of ad messaging standards and workflows.
  • Experience with CDN vendors and monitoring tools.
  • Ability to create and define metrics and reporting dashboards.
  • Understanding of video distribution and monitoring protocols.
  • Bachelor's degree or equivalent experience.

Preferred Qualifications:

  • Proficiency in scripting and automation tools.
  • Experience with cloud technologies and deployments.
  • Extensive background in troubleshooting ABR video workflows.

Fubo Sportsbook offers competitive compensation and a comprehensive benefits package, including health coverage, retirement plans, and generous paid time off.



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