Guest House Operations Coordinator

2 weeks ago

San Francisco, California, United States Ronald McDonald House Charities of Oregon Full time

Position Title: Guest House Coordinator

Location: OHSU Rood Family Pavilion

Schedule: Available for Full and Part-time shifts, 7 days a week, from 8am to 9pm

Compensation: Starting pay at $20.29 per hour

Benefits for Full-time Employees:

  • Comprehensive paid time off program including 10 paid holidays and 2 Floating Holidays
  • 100% coverage of medical and dental benefits for employees and their dependents
  • SIMPLE IRA plan with up to a 3% employer match
  • Employee Assistance Program
  • Annual volunteer hours

About Our Organization:

Ronald McDonald House Charities (RMHC) of Oregon & SW Washington is a non-profit organization dedicated to supporting families with children facing health challenges. We operate multiple Ronald McDonald Houses and Hospitality Cart programs, focusing on providing essential services that alleviate barriers, strengthen family bonds, and promote healing during healthcare journeys. Our team is committed to compassion, respect, integrity, and dedication.

Role Overview:

The Guest House Coordinator plays a crucial role in delivering exceptional service and support to families staying at the OHSU Rood Family Pavilion. This position involves working collaboratively with a team to ensure a welcoming and supportive environment for families during their time of need.

Key Responsibilities:

  • Act as the primary contact for guests, assisting with check-in, check-out, and ongoing needs throughout their stay.
  • Facilitate connections between guests and community resources, ensuring access to in-house programs and activities.
  • Maintain availability and organization of family resources and communal areas in partnership with housekeeping staff.
  • Welcome and coordinate the efforts of individual and group volunteers.
  • Support the Meals from the Heart initiative by collaborating with volunteer meal groups and managing pantry supplies.

Additional Duties:

  • Provide room reservation assistance to the Family Placement Team as needed.
  • Participate in on-call duties on a rotating basis.
  • Ensure adherence to security and emergency protocols for all staff, volunteers, and guests.
  • Assist with other assigned tasks as required.

Work Environment:

This position primarily operates in an office setting, with potential attendance at events both indoors and outdoors. Employees may occasionally need to lift items weighing up to 30 pounds and stand for extended periods.

Qualifications:

Experience: A minimum of one year of relevant employment experience is required, ideally in customer service, social services, healthcare, childcare, or hospitality.

Skills:

  • Strong customer service skills with a friendly and approachable demeanor.
  • Ability to engage sensitively and diplomatically with diverse individuals, including guests, volunteers, and healthcare staff.
  • Basic proficiency in computer applications, including email, Word, Excel, and database management.
  • Capacity to manage multiple priorities effectively under pressure.
  • Fluency in Spanish is highly desirable.

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