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Guest Experience Specialist
2 months ago
Rapport Guest Services is seeking a dedicated and enthusiastic Guest Experience Specialist to join our team. As a vital part of our operations, you will be the first point of contact for clients, guests, vendors, tourists, and tenants entering our prestigious buildings.
In this role, you will create a welcoming and memorable experience for everyone who steps through our doors. Your responsibilities will encompass providing exceptional customer service, guiding visitors, and ensuring smooth operations within the lobby.
Your Responsibilities:- Client Care: Greet all guests with warmth and professionalism, ensuring a positive first impression. Assist clients with check-in procedures, provide directions, and answer inquiries promptly and efficiently.
- Teamwork and Communication: Collaborate effectively with colleagues to maintain seamless operations within the lobby. Communicate clearly and concisely, both verbally and in writing, to ensure smooth transitions and a cohesive team effort.
- Building Expertise: Develop a comprehensive understanding of our buildings, including artwork, history, amenities, and surrounding areas. Share your knowledge with guests to enhance their experience and provide valuable insights.
- Professionalism: Maintain a polished and professional appearance at all times, adhering to company dress code guidelines. Demonstrate courteous and respectful behavior towards all individuals.
We seek individuals who possess a genuine passion for providing exceptional customer service and creating memorable experiences. Strong communication skills, a positive attitude, and the ability to work effectively as part of a team are essential qualities.
