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Guest House Operations Coordinator

2 months ago

San Francisco, California, United States Ronald McDonald House Charities of Oregon Full time

Position Overview

Role: Guest House Coordinator

Location: OHSU Rood Family Pavilion

Work Schedule: Flexible shifts available throughout the week

Compensation: Starting at $20.29/hour

Benefits for Full-Time Employees:

  • Comprehensive paid time off policy including holidays
  • Full coverage of medical and dental insurance for employees and their families
  • SIMPLE IRA plan with employer matching
  • Access to an Employee Assistance Program
  • Annual volunteer opportunities

About Our Organization

Ronald McDonald House Charities (RMHC) of Oregon & SW Washington is a dedicated non-profit organization focused on supporting families with children facing health challenges. Our mission is to provide essential services that alleviate barriers and foster healing during difficult times. We operate multiple Ronald McDonald Houses and hospitality programs, ensuring families have the resources they need for the best health outcomes.

Role Responsibilities

As a Guest House Coordinator, you will be the first point of contact for families staying at the OHSU Rood Family Pavilion. Your role is vital in delivering compassionate hospitality and support, ensuring families feel at home during their stay.

Key Duties Include:

  • Acting as the primary contact for guest inquiries and assistance
  • Facilitating connections to community resources and in-house programs
  • Maintaining cleanliness and organization of communal areas
  • Welcoming and coordinating volunteer efforts
  • Supporting meal programs and managing pantry supplies

Additional Responsibilities:

  • Providing reservation support as needed
  • Participating in on-call duties
  • Ensuring safety and security protocols are followed
  • Assisting with various tasks as assigned

Work Environment:

The position primarily takes place in an office setting, with potential attendance at events in various weather conditions. Physical requirements may include lifting items and standing for extended periods.

Qualifications:

Experience: Minimum of one year in customer service, social services, healthcare, or hospitality.

Skills:

  • Strong customer service orientation
  • Ability to engage with diverse populations
  • Basic computer skills, including proficiency in Microsoft Office
  • Capability to manage multiple priorities effectively
  • Fluency in Spanish is highly desirable