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Guest Services Coordinator

2 months ago

San Francisco, California, United States San Francisco Institute of Esthetics and Cosmetology Full time

We are seeking dedicated, compassionate, and engaging Front Desk Agents who are eager to grow and advance in their careers. The ideal candidates will excel in providing exceptional customer service, ensuring that every guest feels valued and cared for during their visit.

As the initial point of contact for our clients, you will embody the essence of the San Francisco Institute of Esthetics and Cosmetology brand, playing a crucial role in shaping guests' first and last impressions. The right individuals will take pride in this significant responsibility and strive to enhance each guest's experience.

Key Responsibilities

  • Greet clients warmly, confirming appointments and facilitating the check-in process.
  • Guide guests through the facility, showcasing our luxurious amenities and unique offerings.
  • Identify guests celebrating special occasions and collaborate with your team to create memorable experiences.
  • Promote membership programs, gift card specials, and retail products to support guests in their wellness journeys.
  • Provide tailored recommendations for services and enhancements based on individual client needs.
  • Build lasting relationships with our diverse clientele, encouraging deeper engagement with our services.
  • Effectively communicate the full range of products and services, assisting guests in selecting the best options for their needs.
  • Act as a key liaison among front-of-house, back-of-house, management, and other team members.

Key Skills and Attributes

  • Proficient with technology and quick to learn new software applications.
  • Strong communicator, keeping all relevant parties informed of important updates.
  • Confident in managing appointment scheduling and processing transactions.
  • A collaborative team player willing to assist in various roles as needed.
  • A dedicated representative of our brand, ensuring standards are upheld throughout the facility.
  • Physical capability to stand and lift as necessary for maintaining a clean and organized workspace.

Our Culture

At the San Francisco Institute of Esthetics and Cosmetology, we view each employee as part of our family. We take pride in promoting from within, with many of our leaders having started in entry-level positions. Our mission is to transform the day of every individual we serve, and we are committed to fostering growth and development for our employees.

Compensation and Benefits

  • Competitive hourly wage.
  • Performance-based compensation, including bonuses and incentives.
  • Comprehensive wellness program, including complimentary services.
  • Employee discounts on our exclusive product lines.
  • Health benefits, including medical, dental, and vision coverage, along with a retirement plan.
  • Flexible scheduling options and generous time off policies.
  • Opportunities for professional development and career advancement.

Safety Standards

Your health and safety are our top priorities. We adhere to rigorous cleaning protocols and have implemented enhanced sanitization measures to ensure a safe environment for both employees and guests.

About Us

The San Francisco Institute of Esthetics and Cosmetology is dedicated to providing transformative experiences. As a leader in the wellness industry, we continue to innovate and offer the latest in self-care products and services, creating a serene environment for our clients to relax and rejuvenate.