Service Center Administrative Assistant

5 days ago


Richmond, California, United States Ward Trucking Full time

Company Overview

    Ward Trucking is a leading provider of transportation services, committed to delivering exceptional customer experiences. Our team members are the backbone of our organization, and we're seeking a skilled Clerical Support Specialist - Customer Service to join our ranks.

Salary

    The estimated annual salary for this position is $43,000 - $53,000, based on industry standards and regional cost of living factors.

Job Description

    As a Clerical Support Specialist - Customer Service, you'll play a vital role in ensuring seamless communication with customers, resolving issues efficiently, and maintaining accurate records. Your excellent communication skills, previous clerical experience, and proficiency in data entry will be invaluable assets in this position.

Key Responsibilities:

  • Answering phones and responding to customer inquiries in a timely and professional manner.
  • Reviewing reports to identify billing errors and resolving issues promptly.
  • Serving customers by coordinating problem resolution and expediting shipments.
  • Creating delivery manifests and scheduling appointments with attention to detail.
  • Maintaining accurate records and data entry, adhering to company policies and procedures.
  • Providing internal customer service to personnel from other locations.
  • Processing customer requests for pickups, proof of delivery, and bill of lading.
  • Demonstrating personal reliability and meeting attendance/punctuality commitments.
  • Cooperating with others and establishing good working relationships.

Required Skills and Qualifications:

  • Prior clerical experience in a business atmosphere is essential.
  • Proficient data entry skills with attention to detail are crucial.
  • Previous experience in the motor carrier industry is desirable.
  • Ability to work required hours, including night shift and overtime if applicable, and travel if necessary.

Benefits

    At Ward Trucking, we offer a competitive compensation package, comprehensive benefits, and opportunities for growth and development.

Others

    If you're a motivated individual with excellent communication skills and prior clerical experience, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this position.



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