Service Center Operations Coordinator
3 days ago
We are seeking a motivated Customer Service Representative to join our Service Center team at Caliber Collision Centers. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that all customers receive a seamless experience.
About the Role:
The successful candidate will have excellent communication skills, with the ability to work effectively in a fast-paced environment. You will be required to greet and assist internal and external customers, monitor work volumes, and recommend load level requests when necessary. Additionally, you will coordinate with Rental Car/Tow companies to provide one-stop service to all customers, while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes.
Key Responsibilities:
- Provide exceptional customer service and ensure a seamless experience for all customers
- Monitor work volumes and recommend load level requests when necessary
- Coordinate with Rental Car/Tow companies to provide one-stop service to all customers
- Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes
Requirements:
- 1+ years of experience within a customer-facing environment
- Immediate eligibility for medical, dental, and vision benefits
- Industry comparable pay - paid weekly and eligible for overtime
- Paid vacation and holidays - begin accruing day 1
- Career growth opportunities - we promote from within
- A career for life - gain hands-on experience within a production shop
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