Front Office Manager

3 days ago


Chicago, Illinois, United States Remington Full time

Job Summary

We are seeking a highly skilled and experienced Front Office Manager to join our team at Remington. As a key member of our hotel operations team, you will be responsible for ensuring seamless guest experiences and driving business growth.

Key Responsibilities

  • Guest Services
    • Anticipate and respond to guest needs, maintaining a high level of customer satisfaction at all times.
    • Ensure prompt and professional check-in and check-out processes.
  • Staff Management
    • Recruit, train, and supervise front office staff, including front desk agents, supervisors, and concierge staff.
    • Develop and implement effective staffing plans to meet business needs.
  • Operations
    • Manage the front office operations, including MICROS system management and daily transactions.
    • Collaborate with housekeeping and engineering departments to ensure seamless guest room operations.
  • Problem Solving
    • Resolve guest complaints and concerns in a professional and timely manner.
    • Develop and implement creative solutions to drive guest satisfaction and loyalty.
  • Business Development
    • Assist the General Manager in driving business growth and revenue.
    • Develop and implement strategies to increase guest loyalty and retention.

Requirements

  • High work ethic and self-initiative.
  • Proven customer service and problem-solving experience.
  • Regular attendance and adaptability to varying schedules.
  • Strong focus and attention to detail.

  • Front Office Manager

    2 hours ago


    Chicago, Illinois, United States Remington Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Manager to join our team at Remington. As a key member of our hotel operations team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.Key ResponsibilitiesGuest RelationsAnticipate and respond to guest needs, maintaining a positive...


  • Chicago, Illinois, United States Viceroy Hotel Group Full time

    Job SummaryViceroy Chicago is seeking a highly skilled and experienced Front Office Manager to join our team. As a key member of our hotel operations, you will be responsible for ensuring exceptional guest experiences from arrival to departure.Key ResponsibilitiesOversee the front office operations, including guest check-in, check-out, and room...


  • Chicago, Illinois, United States Four Seasons Hotels Limited Full time

    About the Role:We are seeking a highly skilled and experienced Front Office Assistant Manager to join our team at Four Seasons Hotels Limited. As a key member of our Front Office operations, you will play a vital role in ensuring that our guests receive the highest level of service and that our hotel runs smoothly and efficiently.Key Responsibilities:Manage...


  • Chicago, Illinois, United States COREcruitment Full time

    Job Summary:COREcruitment is seeking a highly skilled and experienced Front Office Director to lead our guest services team. As a key member of our hotel operations team, you will be responsible for driving operational excellence and ensuring seamless check-in and check-out processes.Key Responsibilities:Oversee daily front desk operations, including...


  • Chicago, Illinois, United States Front Full time

    Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We've reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get...


  • Chicago, Illinois, United States The Marcus Corporation Full time

    Job Summary:The Marcus Corporation is seeking a highly skilled and experienced Assistant Front Office Manager to join our team. As a key member of our front office operations, you will be responsible for overseeing the daily functions of the front desk, supervising staff, and ensuring exceptional guest satisfaction.Key Responsibilities:Front Desk Operations:...


  • Chicago, Illinois, United States Remington Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Manager to join our team at Remington. As a key member of our hotel operations, you will be responsible for delivering exceptional customer experiences and ensuring seamless front office operations.Key ResponsibilitiesGuest RelationsAnticipate and respond to guest needs, maintaining a...


  • Chicago, Illinois, United States AccorHotels Full time

    Company OverviewThe renowned Queen Elizabeth II (QE2) stands as a historic treasure and the sole floating hotel in Dubai. This unique establishment boasts 447 distinctive accommodations, serving as a premier entertainment venue steeped in history, where the past is celebrated amidst contemporary luxury.The guest experience reflects a rich British heritage,...


  • Chicago, Illinois, United States Loews Hotels, LLC Full time

    Assistant Front Office ManagerExperience the Windy City from the heart of it all. Loews Chicago Hotel, situated steps from Navy Pier and Magnificent Mile, offers guests spectacular city skyline and lake views, while enjoying the comforts of home. Welcome to City Sophistication where convenience and relaxation meet.Responsible for coordinating the provision...


  • Chicago, Illinois, United States Sonesta International Hotels Full time

    Job Summary:The Front Office Manager is a key member of the hotel team, responsible for delivering exceptional results that contribute to the mission and overall success of Sonesta International Hotels. This role involves overseeing the front desk, food service, and administration of the business, ensuring seamless operations and excellent customer...


  • Chicago, Illinois, United States Front Full time

    About the RoleWe are seeking an experienced and dynamic Senior Commercial Counsel to join our legal team at Front. As a key member of our team, you will play a critical role in leading and managing complex commercial transactions, including B2B SaaS agreements with our customers and vendors, direct and channel partnerships, and strategic transactions.Key...


  • Chicago, Illinois, United States United Service Companies Full time

    GENERAL OVERVIEW Oversee the daily functions of the Guest Services team, ensuring a secure environment and high-quality services to achieve optimal guest satisfaction and financial performance. Guarantee that guests receive exceptional service upon their arrival at the hotel Front Desk, efficiently manage their check-in process, and provide any necessary...


  • Chicago, Illinois, United States Athletico Physical Therapy Full time

    Job SummaryAthletico Physical Therapy is seeking a highly skilled and compassionate Front Office Coordinator to join our team. As a key member of our front office staff, you will be responsible for delivering exceptional customer service to our patients and physical therapy staff.Key ResponsibilitiesProvide Professional Service: Offer friendly,...


  • Chicago, Illinois, United States Horizon Hospitality Full time

    We are seeking a seasoned and accomplished Director of Front Office to join our team at Horizon Hospitality. This is an exceptional opportunity to lead a high-performing Front Office team at a prestigious full-service hotel in a vibrant urban setting.**Key Responsibilities:**Provide exceptional guest service, responding to all guest requests, problems,...


  • Chicago, Illinois, United States Athletico Physical Therapy Full time

    Job SummaryWe are seeking a highly skilled and compassionate Front Office Coordinator to join our team at Athletico Physical Therapy. As a key member of our front office staff, you will be responsible for delivering exceptional customer service to our patients and physical therapy staff.Key ResponsibilitiesProvide Professional Service: Offer friendly,...


  • Chicago, Illinois, United States Waldorf Astoria Hotels & Resorts Full time

    About the RoleWe are seeking a highly skilled and experienced Assistant Front Office Manager to join our team at Waldorf Astoria Hotels & Resorts. As a key member of our Front Office team, you will be responsible for assisting in the direction and administration of Front Office operations, ensuring exceptional guest service and financial profitability.Key...


  • Chicago, Illinois, United States Choice Hotels Full time

    About Choice Hotels International: Choice Hotels International, Inc (NYSE:CHH) stands as a prominent player in the global lodging franchise sector. With a robust presence in the upscale market and a leading position in midscale and extended stay accommodations, Choice boasts a network of over 7,400 hotels, offering more than 625,000 rooms across 45 countries...


  • Chicago, Illinois, United States Hongkong & Shanghai Hotels Group Full time

    Guest Services CoordinatorBecome part of a prestigious Five-Star Five-Diamond establishment located in a prime urban area.Advance your career within a dynamic and diverse multi-facility environment.Enjoy a comprehensive health benefits package along with a 401(k) plan featuring company contributions.Core ResponsibilitiesOversee the seamless operation of...


  • Chicago, Illinois, United States Four Seasons Hotels Limited Full time

    About Four Seasons: Four Seasons thrives on the dedication of our team members. We are a diverse group of individuals committed to personal growth, excellence, and mutual respect. Our staff worldwide crafts extraordinary experiences for our guests, residents, and partners through a steadfast commitment to luxury and heartfelt service. We understand that the...


  • Chicago, Illinois, United States Millennium Perio Jackson Full time

    Job SummaryMillennium Perio Jackson is seeking a highly organized and detail-oriented Dental Front Desk professional to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient service, managing patient records, and ensuring seamless communication between patients and our dental team.Key...