Front Office Manager
6 days ago
We are seeking a highly skilled and experienced Front Office Manager to join our team at Remington. As a key member of our hotel operations, you will be responsible for delivering exceptional customer experiences and ensuring seamless front office operations.
Key Responsibilities- Guest Relations
- Anticipate and respond to guest needs, maintaining a positive and professional demeanor at all times.
- Greet and communicate with guests, ensuring a warm and welcoming experience.
- Staff Management
- Supervise and train front office staff, including interviewing, hiring, and scheduling.
- Ensure proper staffing levels and manage front office operations efficiently.
- Problem Solving
- Resolve guest complaints and concerns, ensuring guest satisfaction and loyalty.
- Investigate and resolve issues in a timely and professional manner.
- Operations
- Manage and operate the hotel's front office systems, including MICROS and other software.
- Ensure accurate and efficient daily transactions and reporting.
- Communication
- Collaborate with other departments, including Housekeeping and Engineering, to ensure seamless guest experiences.
- Communicate effectively with guests, staff, and management to resolve issues and improve operations.
- Customer Service
- Proven experience in customer-facing roles, with a focus on delivering exceptional service.
- Leadership
- Strong leadership and management skills, with the ability to motivate and train staff.
- Problem Solving
- Excellent problem-solving skills, with the ability to think critically and resolve issues efficiently.
- Communication
- Effective communication skills, with the ability to collaborate with staff and management.
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Front Office Manager
2 days ago
Chicago, Illinois, United States Remington Full timeJob SummaryWe are seeking a highly skilled and experienced Front Office Manager to join our team at Remington. As a key member of our hotel operations team, you will be responsible for ensuring seamless guest experiences and driving business growth.Key ResponsibilitiesGuest ServicesAnticipate and respond to guest needs, maintaining a high level of customer...
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Assistant Front Office Manager
1 week ago
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Front Office Operations Manager
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Assistant Front Office Manager
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Front Office Operations Supervisor
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Front Office Coordinator
2 days ago
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Front Office Operations Supervisor
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