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Hospitality Front Office Associate

2 months ago

Chicago, Illinois, United States Hongkong & Shanghai Hotels Group Full time

Guest Services Coordinator

  • Become part of a prestigious Five-Star Five-Diamond establishment located in a prime urban area.
  • Advance your career within a dynamic and diverse multi-facility environment.
  • Enjoy a comprehensive health benefits package along with a 401(k) plan featuring company contributions.

Core Responsibilities

  • Oversee the seamless operation of Front Desk services.
  • Uphold performance standards in alignment with industry benchmarks.
  • Foster communication across all departments to enhance guest satisfaction.
  • Adhere to all Head Office database protocols.
  • Ensure smooth execution of Front Desk tasks with effective transitions.

Qualifications

  • A minimum of 2 years of experience in Front Office roles within a luxury setting is preferred.
  • Familiarity with Property Management Systems (PMS) and a basic understanding of Housekeeping operations is advantageous.
  • Ability to manage high workloads and pressure, requiring exceptional organizational skills.
  • Proficient in both written and spoken English.

We look forward to reviewing your application for this exciting opportunity. Candidates must possess valid work authorization.

About Hongkong & Shanghai Hotels Group

With a reputation for exceptional service and hospitality, Hongkong & Shanghai Hotels Group operates luxury properties that are synonymous with elegance and comfort, catering to both leisure and business travelers.