Front Office Operations Supervisor
2 weeks ago
About Choice Hotels International: Choice Hotels International, Inc (NYSE:CHH) stands as a prominent player in the global lodging franchise sector. With a robust presence in the upscale market and a leading position in midscale and extended stay accommodations, Choice boasts a network of over 7,400 hotels, offering more than 625,000 rooms across 45 countries and territories. Our diverse portfolio encompasses 22 brands, ranging from full-service upper upscale establishments to midscale, extended stay, and economy options, catering to the varied needs of travelers while delivering exceptional value to franchise owners and stakeholders.
Our Culture: We are committed to embodying our Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious, and Show Integrity. These principles are fundamental to fostering Loyalty, Growth, and the Hospitality Spirit.
Position Overview: Join our esteemed team at Radisson Blu as the next Front Office Operations Supervisor. This luxury downtown property features 334 elegantly designed guest rooms and boasts an impressive 8,000 square feet dedicated to fitness and wellness.
What We Offer:
- Comprehensive Benefits: Full benefits package including health, dental, vision, and more, effective from the first of the month after 30 days of employment.
- Retirement Savings: 401(k) Retirement Plan.
- Paid Time Off: Generous vacation and sick leave, along with paid holidays and bereavement leave.
Key Responsibilities:
- Assist in formulating and executing business strategies aligned with the overarching mission and values of Choice Hotels.
- Oversee front office operations, ensuring exceptional service delivery and operational efficiency.
- Develop and implement effective processes for front office, bell stand, parking, and concierge services.
- Monitor performance metrics and adjust strategies to meet hotel objectives.
- Prepare and analyze reports to support informed decision-making and enhance operational performance.
- Ensure compliance with hotel policies and procedures while fostering a culture of employee engagement.
- Participate in recruitment, training, and performance management of front office staff.
- Drive initiatives to achieve 100% guest satisfaction through exemplary service standards.
Qualifications:
- Minimum of one year in a supervisory or management role within front office operations.
- Proven management experience with strong organizational and problem-solving skills.
- Effective communication skills and the ability to work collaboratively within a team.
- High school diploma or GED required; a bachelor’s degree is preferred.
- Proficiency in computer systems, including reservations and reporting software.
- Commitment to delivering exceptional guest service and adherence to hotel policies.
Equal Opportunity Employer: Choice Hotels International is an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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