Dental Front Office Coordinator

6 days ago


Chicago, Illinois, United States Millennium Perio Jackson Full time
Job Summary

Millennium Perio Jackson is seeking a highly organized and detail-oriented Dental Front Desk professional to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient service, managing patient records, and ensuring seamless communication between patients and our dental team.

Key Responsibilities
  • Patient Relations: Greet and check in patients, providing a welcoming and professional atmosphere.
  • Registration and Insurance Verification: Verify patient records, make necessary changes, and scan documents for patient files.
  • Scheduling and Appointment Management: Schedule appointments, enter into the schedule, and check patients out, collecting payments and reconciling daily cash reports.
  • Communication and Customer Service: Answer phone calls, respond to patient inquiries, and provide effective and accurate communication of benefits and services.
  • Administrative Tasks: Maintain patient records, update software programs, and perform other administrative duties as needed.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Dental front office experience preferred.
  • Technical Skills: Knowledge of dental software programs a plus.
Competencies
  • Technical Skills: Assess own strengths and weaknesses, pursue training and development opportunities, and share expertise with others.
  • Customer Service: Manage difficult customer situations, respond promptly to customer needs, and solicit feedback to improve service.
  • Interpersonal Skills: Maintain confidentiality, listen actively, and remain open to others' ideas.
  • Oral and Written Communication: Speak clearly and persuasively, and write clearly and informatively.
  • Quality Management: Look for ways to improve and promote quality, and demonstrate accuracy and thoroughness.
  • Diversity and Ethics: Show respect and sensitivity for cultural differences, promote a harassment-free environment, and treat others with respect and integrity.


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