Assistant Front Office Manager

3 days ago

Chicago, Illinois, United States Waldorf Astoria Hotels & Resorts Full time
About the Role

We are seeking a highly skilled and experienced Assistant Front Office Manager to join our team at Waldorf Astoria Hotels & Resorts. As a key member of our Front Office team, you will be responsible for assisting in the direction and administration of Front Office operations, ensuring exceptional guest service and financial profitability.

Key Responsibilities
  • Front Office Operations Management: Assist in the management of all Front Office operations, including guest service and registration, room inventory and availability, guest service standards and initiatives, product quality, cost controls, and overall profitability.
  • Team Member Performance Management: Assist in monitoring and developing team member performance, including providing supervision, conducting counseling and evaluations, and delivering recognition and rewards.
  • Recruitment and Training: Recruit, interview, and train team members to ensure they have the necessary skills and knowledge to provide exceptional guest service.
  • Service and Satisfaction Trends: Monitor and assess service and satisfaction trends, evaluate and address issues, and make improvements accordingly.
  • VIP Guest Process: Oversee the VIP guest process, including reviewing VIP reservations and ensuring smooth check-in and check-out.
  • Upselling and Revenue Maximization: Assist with up-selling techniques to promote hotel services and facilities, maximizing room occupancy and overall revenue.
  • Knowledge and Awareness: Ensure team members have current knowledge of hotel products, services, facilities, events, pricing, and policies, as well as knowledge of the local area and events.
What We're Looking For

We're looking for a highly motivated and experienced professional who embodies our company values of Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now. In addition, we're seeking individuals who demonstrate the following key attributes: Quality, Productivity, Dependability, Customer Focus, and Adaptability.

What It's Like to Work for Waldorf Astoria Hotels & Resorts

As a member of our team, you'll be part of a global hospitality company that's dedicated to providing exceptional guest experiences. You'll have the opportunity to work with a diverse team of professionals who share our passion for delivering outstanding service and creating memorable experiences for our guests.

Benefits
  • Comprehensive Benefits Package: We offer a range of benefits, including access to your pay when you need it, medical insurance coverage, mental health resources, paid time off, and more.
  • Career Growth and Development: We're committed to helping our team members grow and develop their careers, with opportunities for training, education, and advancement.
  • Diverse and Inclusive Environment: We're proud to have a diverse and inclusive work environment that values and respects all team members.

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