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Front Office Coordinator

2 months ago

Chicago, Illinois, United States Athletico Physical Therapy Full time
Job Summary

We are seeking a highly skilled and compassionate Front Office Coordinator to join our team at Athletico Physical Therapy. As a key member of our front office staff, you will be responsible for delivering exceptional customer service to our patients and physical therapy staff.

Key Responsibilities
  • Provide Professional Service: Offer friendly, compassionate, and professional service to all patients and physical therapy staff in all interactions, including issue resolution, scheduling, new patient onboarding, insurance verification, and billing.
  • Manage Clinic Scheduling: Ensure that patients are matched with the best clinician for their needs and injury, and optimize patient flow.
  • New Patient Onboarding: Provide a warm welcome to new patients, including facility tours, data gathering, and physical therapy staff introductions.
  • Insurance Verification: Obtain verification of patient medical insurance information and manage patient insurance requirements, informing patients of insurance benefits and options for payments on account.
  • Communication Coordination: On behalf of physical therapists, coordinate communication of patient progress to physicians, nurse case managers, adjusters, and attorneys.
  • Patient Expectations: Assist with management of patient expectations based on clinical findings, including frequency and duration of treatment, progression toward functional goals, and discharge planning.
  • Cultural Moments: Organize cultural moments, such as patient physical therapy goal celebrations, in concert with the clinical team to recognize and appreciate patients.
  • Administrative Support: Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic.
  • General Office Support: Provide general office, receptionist, and clerical support to assigned location.
Requirements
  • Education: High School Diploma or GED
  • Knowledge and Technical Skills: Excellent customer service skills, proficient with MS Office, Outlook, and Excel, knowledge of healthcare insurance benefits and coverage preferred, experience with requesting and managing customer payments preferred.
  • Language Skills: Ability to read, write, and speak English proficiently, Spanish speaking preferred.
  • Physical Demands: Ability to fulfill office activities, including remaining stationary for extended periods, stooping, kneeling, crouching, traveling around the office, communicating with others, and using fine motor skills.
Work Environment

Athletico Physical Therapy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.