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Front Office Associate

2 months ago

Chicago, Illinois, United States Four Seasons Hotels Limited Full time
About Four Seasons:

Four Seasons thrives on the dedication of our team members. We are a diverse group of individuals committed to personal growth, excellence, and mutual respect. Our staff worldwide crafts extraordinary experiences for our guests, residents, and partners through a steadfast commitment to luxury and heartfelt service. We understand that the key to empowering our team to provide these exceptional guest experiences lies in a top-tier employee experience and a strong company culture.

At Four Seasons, we value recognizing familiar faces, welcoming newcomers, and treating everyone we encounter with the respect we wish to receive. Whether you are part of our team, a guest, or a community member, we aim to create lasting impressions that enrich lives. This philosophy stems from our belief that life is more fulfilling when we genuinely connect with others and our surroundings.

About the location:
Our establishment is a dynamic center of culture, elegance, and vitality, featuring a newly renovated restaurant that redefines iconic luxury, capturing the spirit of Chicago through exquisite cuisine, beverages, art, and music. Four Seasons Hotel Chicago proudly holds a position among Conde Nast Traveler Reader's Choice Top 50 Hotels in the World. We offer 345 sophisticated guest rooms and suites, along with a luxurious spa. Our location is conveniently situated near renowned shopping destinations and the city's business district. Adorn Restaurant showcases globally inspired dishes highlighting the richness of the Midwest, while Adorn Bar offers crafted cocktails and a curated wine selection in a lively atmosphere.

About the role:

Join a team that embodies adaptability, service excellence, professionalism, integrity, effective communication, and collaboration. The Front Desk Receptionist is a vital member of the front office team, dedicated to delivering outstanding quality and service to our guests. We seek individuals with a keen eye for detail and a strong work ethic. The ability to manage multiple tasks and prioritize effectively is crucial for this role.

What you will do:

The Front Desk Receptionist is responsible for providing seamless registration and cashiering services for our guests during the overnight shift.

The individual must adeptly handle various guest requests, inquiries, and concerns, ensuring proper follow-up on all matters.

Service Excellence:
Contribute positively to our environment with a friendly demeanor.

Communicate effectively with team members to guarantee the highest level of personalized service.

What you bring:
  • Exceptional interpersonal and verbal communication skills.
  • Prior experience in a front office role within a luxury hotel setting is preferred, along with a flexible schedule.
  • Strong problem-solving abilities and proficiency in hotel property management systems.
  • Fluency in the English language.
  • Attention to detail and a passion for customer service are essential.
  • This position requires continuous standing for up to 8 hours daily.
  • Successful candidates must possess legal work authorization in the United States.
What we offer:
  • Complimentary stays at Four Seasons properties worldwide (subject to availability).
  • Free meals prepared by our culinary team for employees.
  • Complimentary dry cleaning of employee uniforms.
  • A comprehensive benefits package, including medical, dental, vision, life insurance, 401(k), and paid time off.
To learn more about the experience of working at Four Seasons, please visit our website.

We look forward to your application.

Note: Candidates must have valid work authorization for the U.S.

Four Seasons is an Equal Opportunity, Affirmative Action employer. We encourage applications from minorities, women, veterans, and individuals with disabilities.