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Automotive Customer Service Consultant
2 months ago
- Role Overview:
The Automotive Customer Service Consultant plays a crucial role in delivering outstanding customer support and serving as the bridge between clients and the service department. This position involves assisting customers with their inquiries, organizing and overseeing service appointments, and providing precise and comprehensive information regarding vehicle maintenance and repairs. - Key Responsibilities:
- Engage with customers to comprehend their vehicle issues and collect pertinent details.
- Organize and oversee service appointments, ensuring effective and timely service delivery.
- Deliver clear and detailed explanations of suggested repairs and maintenance to clients.
- Estimate costs and timeframes for required services.
- Collaborate with service technicians to guarantee prompt repair completion.
- Keep clients updated on the status of their vehicles throughout the service process.
- Address customer inquiries and concerns professionally and promptly.
- Ensure client satisfaction by providing exceptional service and resolving any issues that arise.
- Qualifications:
- Previous experience as an Automotive Customer Service Consultant is preferred.
- Strong understanding of automotive components and services.
- Exceptional communication and customer service abilities.
- Capability to multitask effectively and prioritize responsibilities.
- Proficient in computer skills and familiar with service management software.
- Attention to detail and strong problem-solving skills.
- Valid driver's license with a clean driving record.
- Compensation and Benefits:
We offer a competitive salary range of $60,000 - $100,000 annually, based on experience and performance. Additionally, a comprehensive benefits package is provided, including health insurance, retirement plans, paid time off, and employee discounts on vehicle services and purchases. - About Us:
Nissan Newport News is a well-established automotive dealership dedicated to providing a diverse selection of Nissan, Honda, Hyundai, and Toyota vehicles, along with exceptional service and maintenance. Our commitment to customer satisfaction and our team of skilled professionals enable us to exceed expectations and deliver a superior automotive experience.
