Front Desk Representative
5 hours ago
We are seeking a skilled and professional Front Desk Agent to provide exceptional guest experiences at Ashland Hills Hotel.
Essential Functions:
- Efficiently check guests in and out while maintaining a professional demeanor
- Process guest payments and verify identification
- Communicate and fulfill special guest requests in a timely manner
- Respond to guest inquiries promptly and professionally
- Manage and resolve guest complaints in a courteous and respectful manner
- Answer phone calls and route them accordingly
- Promote hotel amenities, events, and special packages to guests
- Collaborate with other shifts to ensure seamless service
- Complete daily tasks and maintain a clean and organized work area
- Handle cash transactions accurately and reconcile shift transactions
- Post charges to guest accounts and prepare cash drops
- Operate company vehicles as needed
- Manage guest mail, messages, and wake-up calls
- Perform additional duties as assigned
Key Expectations:
- Maintain a clean and organized workspace
- Conduct yourself professionally at all times
- Ensure a safe working environment
- Foster positive working relationships with all departments
- Comply with all hotel policies and procedures
Ashland Hills Hotel offers a range of benefits, including:
- A retirement plan through our company-sponsored 401(k) plan with a company match
- Local discounts at our other properties
- Paid Time Off (PTO) for full-time employees
- Great Employee Assistance Program (EAP) benefits, including free counseling sessions, gym memberships, and more
We are an equal opportunity employer and welcome applications from all qualified candidates.
Compensation: Hourly Wage
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