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Front Office Associate

2 months ago

Ashland, Ohio, United States Lithia Springs Resort Full time

We are looking for a welcoming, professional, and detail-focused Guest Services Representative to become a part of our team at Lithia Springs Resort. As the initial point of interaction for our visitors, you will play a crucial role in delivering precise and timely information and services in a friendly manner, ensuring a remarkable guest experience from arrival to departure.

Position Overview: Full-Time, hourly compensation.

Key Responsibilities:

  • Welcome and efficiently check guests in and out
  • Process payments and verify necessary identification
  • Address and fulfill special requests from guests
  • Respond promptly and positively to guest inquiries
  • Manage and resolve guest complaints with professionalism
  • Answer phone calls swiftly and direct them appropriately
  • Promote resort amenities, events, and special offers
  • Ensure effective communication with other shifts
  • Complete daily task checklists
  • Handle cash transactions with accuracy
  • Post charges to guest accounts
  • Reconcile transactions and prepare cash deposits
  • Operate company vehicles as required
  • Manage guest correspondence, messages, and wake-up calls
  • Perform additional tasks as assigned

Additional Duties:

  • Maintain a tidy and organized workspace
  • Exhibit professionalism at all times
  • Ensure a safe working environment
  • Build positive working relationships with all departments
  • Adhere to all resort policies and procedures

If you are passionate about hospitality and committed to providing outstanding customer service, we invite you to consider this rewarding opportunity as a Guest Services Representative.

We are an equal opportunity employer, and all qualified candidates will be considered for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.



Compensation Information: Hourly Wage



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