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Guest Service Representative/Front Desk Associate
2 months ago
We are seeking a highly motivated and customer-focused Guest Service Representative/Front Desk Clerk to join our team at Northwest x Southern Hospitality. As a key member of our front desk team, you will be responsible for ensuring exceptional guest satisfaction and revenue optimization through check-in, check-out, and coordination of hotel services.
Key Responsibilities- Respond to guest reservations requests and answer telephones in a professional and courteous manner
- Handle guest compliments and complaints, taking action as necessary to resolve issues
- Manage cash, make change, and balance an assigned house bank
- Provide exceptional customer service and ensure a positive guest experience
- Work collaboratively with the hotel team to achieve revenue optimization and guest satisfaction goals
- High school diploma or equivalent GED
- Prior hotel and hospitality experience preferred
- Excellent organizational, communication, and problem-solving skills
- Opportunities for advancement and career growth within our company
- A dynamic and empowered team environment
- Competitive compensation and benefits package
- Professional development and training opportunities
Northwest x Southern Hospitality is a leading hospitality company that values its employees and strives to create a positive and supportive work environment. We are committed to providing exceptional guest experiences and exceeding our guests' expectations.