VP of Operations Leadership

1 day ago

Washington, Washington, D.C., United States Call Your Mother Deli Full time
About the Role

We are seeking a highly experienced and skilled VP of Operations to join our team at Call Your Mother Deli. As a key member of our leadership team, you will be responsible for overseeing operational excellence across all our locations, driving efficiency, and ensuring that each shop reflects our vibrant culture.

Key Responsibilities
  • Lead and manage daily operations across all CYM locations to ensure consistent quality and operational excellence.
  • Develop and implement processes to enhance efficiency, improve guest experience, and maintain consistency across all shops.
  • Collaborate with the leadership team to develop and execute operational strategies that align with company goals, ensuring long-term growth and profitability.
  • Manage and mentor Directors of Operations, District Managers, and shop leaders, providing guidance and support to foster a positive work environment and promote team development.
  • Oversee labor, inventory, and food cost management to ensure profitability, while maintaining high-quality standards and guest satisfaction.
  • Ensure that all locations comply with health and safety regulations, food safety standards, training and development plans, and company policies.
  • Implement initiatives to improve operational performance, including the evaluation of workflows, tools, and technology to streamline processes and enhance guest experience.
  • Analyze key performance indicators (KPIs) across shops to identify trends, opportunities for improvement, and ensure that all operational targets are met or exceeded.
  • Drive guest service excellence by implementing systems and processes that foster a welcoming, vibrant atmosphere in every CYM shop.
  • Work closely with the finance team to develop and manage budgets, ensuring efficient allocation of resources across all locations.
  • Serve as a key leader in company-wide initiatives, partnering with Culinary, People and Culture, Marketing, and Finance teams to drive overall business success.
Requirements
  • Minimum of 10 years of experience in multi-unit restaurant operations (QSR preferred), with at least 5 years in a senior leadership role.
  • Direct oversight of a minimum of 15 locations and $30mm in revenue or indirectly for at least 2 years.
  • Proven experience leading and managing large teams in a fast-paced, high-growth environment.
  • Strong understanding of restaurant operations, including food safety, inventory management, labor optimization, and guest service.
  • Demonstrated ability to drive operational improvements, increase efficiency, and achieve business goals.
  • Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate with cross-functional teams.
  • Strong problem-solving skills, with the ability to make data-driven decisions and adapt to changing priorities.
  • Passion for delivering an exceptional guest experience and upholding CYM's commitment to quality and community.
  • Ability to travel to oversee operations in multiple markets.

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