Senior Director of Operations

7 hours ago

Washington, Washington, D.C., United States Glomo Full time
Job Title: Senior Director

Glomo is seeking a highly skilled and experienced Senior Director to lead our moving services functions. This pivotal role will be responsible for supporting the oversight of day-to-day business operations, driving efficiency, optimizing processes, and ensuring seamless handling of customer goods throughout the relocation process.

Key Responsibilities:
  • Collaborate with the VP/General Manager to develop and implement strategic plans and initiatives for the moving services division.
  • Provide leadership and direction to the IMS team, fostering a culture of innovation, collaboration, and excellence.
  • Drive continuous improvement efforts to optimize processes, reduce costs, and enhance operational efficiency.
  • Oversee the operations management team representing all aspects of the relocation process.
  • Monitor key performance indicators (KPIs) to evaluate performance and identify areas for improvement.
  • Develop and implement policies, procedures, and best practices to ensure compliance with regulations and standards.
  • Build and maintain strong relationships with suppliers, carriers, and vendors to ensure timely delivery of goods and services.
  • Negotiate contracts, pricing, and service agreements to optimize cost-effectiveness and quality.
  • Evaluate supplier performance and implement corrective actions as necessary.
  • Collaborate with sales & marketing teams to develop strategies for continuous new client development and retention of existing customers.
  • Analyze market trends and customer needs to tailor solutions and services to client expectations.
  • Establish and maintain quality assurance processes and standards ensuring the highest level of service delivery.
  • Implement quality control measures and audits to identify and rectify deficiencies in operations.
  • Work closely with quality assurance teams to address customer complaints and implement corrective actions.
  • Oversee in conjunction with key management administrative functions such as budgeting, forecasting, and resource allocation within the IMS Division.
  • Contribute to the management of financial performance and accountability, ensuring adherence to budgetary constraints and financial targets.
  • Provide financial analysis and reporting to the VP/General Manager to support decision-making and strategic planning.
  • Collaborate cross-functionally with shared services departments to ensure alignment and coordination.
  • Communicate effectively with internal / external stakeholders and partners to address issues, resolve conflicts, and drive results.
  • Provide regular updates and reports to the VP/General Manager on areas of responsibility.
  • Identify potential risks and develop mitigation strategies to safeguard the integrity and security of the supply chain.
  • Stay informed about industry trends, regulatory changes, and emerging technologies to anticipate and adapt to future challenges.

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