Front Desk Associate

4 days ago

Washington, Washington, D.C., United States VP Management Full time
Job Opportunity

VP Management is seeking a highly skilled Front Desk Associate to join our team at the Pounding Mill hotel. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests and ensuring the smooth operation of the front desk.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to multitask and work in a fast-paced environment. Prior experience in a customer service or hospitality role is preferred, but not required.

We offer a comprehensive training program, opportunities for growth and advancement, and a competitive hourly wage of $12 to $12.5 per hour, paid biweekly. Our benefits package includes generous paid time off and holiday pay.

Responsibilities
  • Greet guests and provide excellent customer service, ensuring guests' needs are met throughout their stay
  • Handle checkins and checkouts efficiently and accurately
  • Process payments and maintain accurate records of transactions
  • Answer incoming calls and assist guests with inquiries and requests
  • Respond to guest complaints and find solutions to resolve any issues
  • Maintain a clean and organized front desk area
  • Coordinate with housekeeping and maintenance staff to ensure guest rooms are ready for checkin and any maintenance issues are promptly addressed
  • Keep track of room availability and make reservations for future bookings
  • Upsell hotel amenities and promote special packages to guests
  • Follow all safety and security procedures to ensure a safe environment for guests and staff
Requirements
  • High school diploma or equivalent
  • Excellent communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Availability to work a flexible schedule including evenings and weekends
  • Must be reliable and punctual
  • Must maintain a professional and friendly demeanor at all times
EEOC Statement

VP Management is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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