Victim Support Coordinator I-IV

2 weeks ago


Dover, Delaware, United States DelDOT Full time

Overview

DelDOT is committed to ensuring the safety and well-being of all individuals affected by crime. As part of this mission, we are seeking a dedicated Victim Support Coordinator to join our team. This role is vital in providing assistance and advocacy for victims, ensuring they receive the necessary support throughout the legal process.

Role Summary

The Victim Support Coordinator will work closely with legal professionals and directly with victims to facilitate communication regarding case updates, court schedules, and outcomes. Responsibilities include interviewing victims to gather pertinent information, identifying their needs, and guiding them through the complexities of the legal system. The coordinator will manage cases involving sensitive issues such as sexual offenses and child abuse, providing crucial support to those in distress.

Key Responsibilities

The essential duties of this position include:
  • Implementing laws and agency policies to manage and process victim information effectively.
  • Acting as a point of contact for victims and their families, providing information about available services and legal rights.
  • Conducting interviews with victims to assess their needs and referring them to appropriate support services.
  • Keeping victims informed about case developments, court dates, and other relevant judicial processes.
  • Following up with victims to ensure their ongoing needs are met.
  • Documenting all interactions and maintaining accurate records of services provided.
  • Accompanying victims to court as necessary to provide support.
  • Managing a caseload effectively, ensuring timely communication and advocacy for each client.
  • Assisting with trial preparations and ensuring victims are aware of their rights.
  • Providing notifications to victims in accordance with established rights and regulations.
  • Researching case files to locate and contact victims for follow-up actions.
  • Performing additional duties as assigned that align with the role's responsibilities.

Qualifications

Candidates must demonstrate relevant experience and education, including:
  • A minimum of two years of experience in a related field or a relevant degree.
  • Proven ability to apply laws and policies in a practical setting.
  • Experience in human services, particularly in making referrals to community resources.
  • Competence in record-keeping and using automated systems for data management.

This position plays a crucial role in supporting victims and ensuring they receive the assistance they need during challenging times.



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