Child Support Specialist I

7 days ago


Dover, Delaware, United States DelDOT Full time

DelDOT Career Opportunity

At DelDOT, we are committed to enhancing the well-being of Delaware residents by supporting health, self-sufficiency, and the welfare of vulnerable populations. Our focus is on empowering individuals and families across various aspects of life.

Explore a range of career paths with us and be part of a team that strives to make a positive impact in the community. DelDOT offers an excellent opportunity to launch and grow your career.

Key Position Details

This role is situated within the Operations Unit of DelDOT, dedicated to establishing and upholding child support directives. The position involves collaborating with the Department of Justice and Family Court, engaging with customers through various channels like face-to-face interaction, phone calls, and handling administrative tasks utilizing systems like the Delaware Automated Child Support System.

Core Responsibilities

Here are some essential functions of the role:

  • Conduct interviews with obligees to determine appropriate actions and update case records.
  • Utilize multiple databases to gather information for child support cases.
  • Prepare legal documents and paperwork based on case reviews.
  • Respond to inquiries from various parties and refer them to relevant agencies as needed.
  • Maintain accurate records, share information with other agencies, and engage in outreach activities.
  • Handle sensitive information professionally and recognize potential crisis situations.

Qualifications

Requirements for Child Support Specialist I:

  • Bachelor's degree or higher in Behavioral or Social Sciences or a related field.
  • or
  • Twelve months of experience in case management, interviewing clients, applying laws and regulations, using information systems, narrative report writing, and basic math skills.


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