Victim Support Coordinator I-IV

2 weeks ago


Dover, Delaware, United States DelDOT Full time

Overview

DelDOT, as a pivotal agency in the state, is committed to ensuring the safety and well-being of its residents. In this mission, the agency is supported by a dedicated team of professionals, including attorneys, investigators, and victim support specialists. Each member of this team plays a crucial role in delivering justice and support to individuals affected by crime.

Position Summary

The Criminal Division is seeking a Victim Support Coordinator to join the Special Victims Unit (SVU) in New Castle County. The SVU focuses on advocating for and delivering justice to the most vulnerable community members. This role involves direct interaction with victims, providing essential updates regarding case statuses, court schedules, and hearing outcomes. Responsibilities include interviewing victims to gather pertinent case information, identifying their unique needs, and assisting in the prosecution process by educating them about the criminal justice system and preparing them for trial. The caseload will primarily consist of sensitive cases, including sexual offenses and child abuse.

Key Responsibilities

  • Interprets and applies relevant laws, agency policies, and procedures to manage and process victim information, particularly adhering to the Victims' Bill of Rights.
  • Acts as a liaison between victims and the agency, facilitating communication and explaining available services and legal processes.
  • Conducts interviews with victims and their families to assess their needs and directs them to appropriate support services.
  • Informs victims and witnesses about case developments, court dates, and essential legal procedures.
  • Maintains ongoing communication with victims and their families to provide updates and support.
  • Documents and records victim interactions and case details, ensuring accurate reporting and file maintenance.
  • Accompanies victims to court when necessary, providing emotional and logistical support.
  • Manages a caseload, offering advocacy and assistance, including referrals to community resources for counseling, medical care, and legal aid.
  • Prepares victims for trial and ensures they are aware of their rights throughout the legal process.
  • Ensures compliance with the Victims' Bill of Rights by providing timely notifications regarding case developments.
  • Researches case records to locate and communicate with victims for various legal processes.
  • Performs additional duties as assigned that align with the scope of the position.

Qualifications

Applicants must demonstrate competence in the following areas:

  • Experience with the Department of Justice or relevant educational background in Behavioral or Social Sciences.
  • Proficiency in applying laws, regulations, and policies.
  • Experience in human services, including making referrals to community resources.
  • Record-keeping and data management skills.


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