Front-End Service Manager
2 weeks ago
Become a vital part of our dynamic team at Big Lots Stores.
As a Service Lead, you will be instrumental in guiding our service personnel to deliver exceptional customer experiences and maintain operational excellence consistently.
- Oversee, manage, and direct the Service Team regarding all cashiering, front-end, and recovery operations.
- Provide constructive feedback to store management regarding team performance.
- Ensure adherence to customer service standards and program compliance, contributing to the overall success of the store.
- Assume the responsibilities of the primary Manager on Duty as needed, directing floor associates and ensuring store standards are upheld.
- Accountable for compliance with the Hazardous Waste program.
- Evaluate trends and collaborate with store management to meet store objectives and goals.
- High School Diploma, GED, or equivalent work experience is required.
- A minimum of two years of experience in retail management is preferred.
- Strong decision-making, problem-solving, and interpersonal skills are essential.
- Capability to lift, carry, push, and pull at least 50 pounds.
- Availability to work up to 40 hours per week, including evenings, weekends, and holidays.
- Basic proficiency in English literacy, mathematics, and computer skills is necessary.
- All qualified candidates will be considered for employment.
- Hourly compensation will meet or exceed the minimum wage.
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