Front-End Service Manager

2 weeks ago


Attleboro, Massachusetts, United States Big Lots Stores Full time
Service Lead Overview

Become a vital part of our dynamic team at Big Lots Stores.

As a Service Lead, you will be instrumental in guiding our service personnel to deliver exceptional customer experiences and maintain operational excellence consistently.

  • Oversee, manage, and direct the Service Team regarding all cashiering, front-end, and recovery operations.
  • Provide constructive feedback to store management regarding team performance.
  • Ensure adherence to customer service standards and program compliance, contributing to the overall success of the store.
  • Assume the responsibilities of the primary Manager on Duty as needed, directing floor associates and ensuring store standards are upheld.
  • Accountable for compliance with the Hazardous Waste program.
  • Evaluate trends and collaborate with store management to meet store objectives and goals.
Requirements
  • High School Diploma, GED, or equivalent work experience is required.
  • A minimum of two years of experience in retail management is preferred.
  • Strong decision-making, problem-solving, and interpersonal skills are essential.
  • Capability to lift, carry, push, and pull at least 50 pounds.
  • Availability to work up to 40 hours per week, including evenings, weekends, and holidays.
  • Basic proficiency in English literacy, mathematics, and computer skills is necessary.
  • All qualified candidates will be considered for employment.
  • Hourly compensation will meet or exceed the minimum wage.


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