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Retail Operations Lead

2 months ago

Attleboro, Massachusetts, United States Big Lots Stores Full time
Service Lead Overview

Become a vital part of our dynamic team at Big Lots Stores.

As a Service Lead, you will be instrumental in guiding our service team to deliver exceptional customer experiences and maintain operational excellence consistently.

  • Oversee, mentor, and direct the Service Team in all aspects of cashiering, front-end operations, and recovery processes.
  • Provide constructive feedback to store management regarding team performance and service quality.
  • Ensure adherence to customer service standards and compliance with operational programs, contributing to the overall success of the store.
  • Assume the responsibilities of the primary Manager on Duty as needed, leading floor associates and upholding store standards.
  • Accountable for compliance with the Hazardous Waste program.
  • Evaluate trends and collaborate with store leadership to meet store objectives and initiatives.
Requirements
  • High School Diploma, GED, or equivalent professional experience is required.
  • Preferred minimum of two years in retail management.
  • Essential decision-making, problem-solving, and interpersonal skills.
  • Capability to lift, carry, push, and pull at least 50 pounds.
  • Willingness to work up to 40 hours weekly, including evenings, weekends, and holidays.
  • Basic proficiency in English, mathematics, and computer skills is necessary.
  • All qualified candidates will be considered for employment.
  • Hourly compensation will meet or exceed the minimum wage standards.