Patient Services Representative
2 weeks ago
Position Overview:
As a vital member of our team, the Receptionist at Sturdy Memorial plays a crucial role in welcoming and guiding visitors and patients to their designated areas. This position operates under the supervision of the department manager/supervisor and adheres to established protocols regarding the confidentiality of sensitive information.
Key Responsibilities:
- Greet and assist visitors and patients, ensuring they are directed to the appropriate locations.
- Follow strict guidelines concerning the disclosure of confidential information.
- Perform various clerical and receptionist tasks in alignment with hospital and departmental standards.
Work Schedule:
This position typically operates Monday through Friday with flexible hours, including shifts from 8:00 AM to 4:30 PM, 8:30 AM to 5:00 PM, or 9:00 AM to 5:30 PM.
Essential Skills and Qualifications:
- At least 1 year of experience in customer service or a receptionist role.
- Strong interpersonal skills and the ability to maintain professionalism while interacting with internal and external customers.
- Proficient in using telecommunication devices to manage incoming calls effectively.
- Excellent verbal and written communication skills in English, coupled with strong organizational abilities.
- Commitment to maintaining confidentiality in accordance with HIPAA regulations.
- Creative and critical thinking skills for effective problem-solving.
- Detail-oriented with the capability to prioritize tasks in a dynamic environment.
- Self-motivated with a sense of ownership, able to work independently when necessary.
- Able to multitask and manage interruptions in a fast-paced setting.
- Basic proficiency in Microsoft Office applications.
- Familiarity with Workday is advantageous.
- High school diploma or equivalent required.
- No specific license or certification required.
- Ability to communicate effectively with individuals of all ages.
Must be capable of fulfilling the essential functions of the role without posing a direct threat to health and safety, with or without reasonable accommodation. Flexibility to work at various practice locations may be required. Sturdy Memorial Hospital is committed to equal employment opportunities and does not discriminate based on race, color, creed, age, gender, sexual orientation, national origin, veteran status, or disability.
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