Customer Service Team Lead

3 days ago


Attleboro, Massachusetts, United States Wendy's Full time
About the Role

We are seeking a highly motivated and experienced Shift Manager to join our team at Wendy's. As a Shift Manager, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities
  • Lead a team of customer service representatives to provide excellent service to our customers
  • Ensure that all customer interactions are handled in a professional and courteous manner
  • Monitor and maintain high standards of customer service and quality
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with other departments to ensure seamless operations and excellent customer experience
Requirements
  • 2+ years of experience in a customer-facing role, preferably in the food service industry
  • Proven track record of leading a team and achieving results
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • High school diploma or equivalent required
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and advancement
  • Training and development programs to enhance your skills and knowledge
  • A dynamic and supportive work environment
Why Wendy's?

At Wendy's, we are committed to providing our customers with an exceptional dining experience. We believe in treating our customers with respect and kindness, and we strive to create a welcoming and inclusive environment for all.



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