Customer Service Representative

7 days ago


Attleboro, Massachusetts, United States Cardis Sotheby's International Realty Full time
Job Summary

We are seeking a highly motivated and customer-focused Business Office Customer Service Representative to join our team at Cardi's Furniture & Mattresses. As a key member of our business office, you will be responsible for delivering exceptional customer service and support to our customers, ensuring a positive and memorable experience.

Key Responsibilities
  • Provide exceptional customer service and support to customers, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Process customer orders and returns, verify inventory status, and schedule pick-ups and deliveries.
  • Process invoices, payments, and financing for customer purchases.
  • Balance cash drawers and determine deposits.
  • Maintain accurate and up-to-date records and reports.
  • Act as a liaison between customers and other departments, ensuring seamless communication and resolution of customer issues.
  • Assist with training and development of other associates.
  • Comply with all applicable company health, safety, and quality standards, policies, procedures, rules, and regulations.
Requirements
  • High school diploma or general education degree (GED) preferred but not required.
  • A minimum of two (2) years of customer service or retail experience.
  • Strong communication and interpersonal skills, with the ability to effectively communicate with customers, colleagues, and management.
  • Ability to work in a fast-paced environment, with multiple tasks and priorities.
  • Proficient in Microsoft Office, with experience in Word and Excel.
Working Environment

This role will be performed in an office environment within a store, with a normal amount of sitting or standing, average mobility to move around an office environment. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.



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