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Customer Service Representative
2 months ago
We are seeking a highly skilled and professional Customer Service Representative to join our team at Sturdy Memorial Hospital. As a key member of our front desk team, you will be responsible for providing exceptional customer service to patients, visitors, and staff.
Key Responsibilities- Greets and Directs Visitors: Welcome patients and visitors to the hospital, and direct them to the appropriate department or location.
- Provides Administrative Support: Perform various administrative tasks, such as answering phone calls, responding to emails, and completing paperwork.
- Maintains Confidentiality: Adhere to hospital policies and procedures regarding confidentiality of patient and employee information.
- Works Effectively in a Team Environment: Collaborate with other staff members to ensure seamless communication and efficient workflow.
- Provides Excellent Customer Service: Respond to patient and visitor inquiries, resolve issues, and provide information in a professional and courteous manner.
- High School Diploma or Equivalent: Required.
- Minimum 1 Year of Customer Service Experience: Required.
- Excellent Communication and Interpersonal Skills: Required.
- Ability to Work in a Fast-Paced Environment: Required.
- Basic Technology Skills: Proficiency in Microsoft Office programs and other software applications.
- Experience with Workday: A plus.
Sturdy Memorial Hospital is an equal employment opportunity employer. We are committed to providing a safe and inclusive work environment for all employees.
