Customer Service Representative

4 days ago


Attleboro, Massachusetts, United States QBS, provider of Safety-Care Full time
Job Overview

QBS, a leading provider of Safety-Care solutions, is seeking a highly skilled Customer Service Representative to join our Customer Success team. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Interaction: Handle customer inquiries, concerns, and issues with professionalism and courtesy.
  • Account Management: Conduct account tutorials, create and maintain accurate customer records, and resolve customer complaints in a timely manner.
  • Product Knowledge: Acquire in-depth knowledge of our Safety-Care products and services to provide expert support to our clients.
  • Collaboration: Work closely with our training and sales teams to ensure customer needs are met and exceeded.
Requirements
  • Communication Skills: Excellent verbal and written communication skills, with the ability to interact with customers in a professional and courteous manner.
  • Technical Skills: Proficiency in CRM software, support desk tools, and Microsoft Office.
  • Problem-Solving Skills: Strong problem-solving and decision-making abilities, with the ability to multitask and prioritize effectively.
  • Customer Focus: A customer-centric approach, with a focus on delivering exceptional service and support.
Benefits
  • Paid Time Off: Enjoy paid vacation, sick leave, and public holidays.
  • Health and Wellness: Access to a comprehensive health care plan, including medical, dental, and vision coverage.
  • Retirement Plan: Participate in a 401(k) or IRA retirement plan with company match.
  • Life Insurance: Receive basic, voluntary, and AD&D life insurance coverage.


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