Sales Support Specialist

2 weeks ago

Rochester, New York, United States MEIER SUPPLY CO INC Full time
Position Overview

EXCEPTIONAL WORK ENVIRONMENT AND CORPORATE CULTURE

At Meier Supply, we take pride in our culture, developed over more than 65 years, rooted in our shared Core Values:

  • PEOPLE.... Fostering teamwork, trust, and aiding others in their success
  • RESPECT.... Upholding the highest regard for others
  • INTEGRITY.... Committing to doing what is right
  • DEDICATION.... Focused on our customers' success
  • EXCELLENCE.... Striving for best-in-class performance in all endeavors

We recruit, mentor, evaluate, reward, and acknowledge our co-owners based on these principles, making it essential for you to embody these values to become part of our organization.

Established in 1957, Meier Supply is an employee-owned wholesale distribution company with a rich legacy and family-oriented culture. With 18 locations, including a cutting-edge distribution center and five distinct divisions, we deliver service and support across the HVACR sector in NY and Pennsylvania. Our divisions encompass Commercial Refrigeration, HVAC, Technical/Training, Controls, and Applied Products, collaborating with the finest vendors and manufacturers in the industry. Our vision for the future includes sustainable growth and expansion into both existing and new markets.

Being part of Meier Supply presents a distinct opportunity to engage with a company that genuinely values its employee owners and provides substantial rewards throughout their careers. As a 100% employee-owned entity, we collectively strive towards the common goal of enhancing our stock value for all employee owners.

What Meier Supply Offers:

  • Comprehensive training in sales and operations from both Meier Supply and external sources.
  • Engagement in an entrepreneurial, high-growth work atmosphere.
  • Contribution to the development of industry-leading systems and processes.
  • Leadership opportunities within a company renowned for outstanding customer service.
  • Competitive compensation for exceptional contributions.
  • Ownership in a leading organization within the industry.
  • A strong emphasis on work/life balance and a family-oriented culture.

Benefits You Will Enjoy:

  • Competitive salary structure including base pay and generous performance bonuses.
  • Paid Time Off and Holiday Pay.
  • Comprehensive Medical/Dental/Vision plans that protect you and your family – we cover 75% of premiums for employees and their family members, along with funding half of the deductible through your Health Savings Account annually.
  • Company-sponsored Life insurance and Disability benefits.
  • Outstanding Retirement benefits through our Employee Stock Ownership Plan (ESOP) and 401K Retirement plan.
  • Employee recognition initiatives including holiday parties, ESOP events, company lunches, gift cards, and more.

Key Responsibilities Include:

  • Assist walk-in and telephone customers with sourcing and shipping parts, inventory management, and warranty administration.
  • Address customer product and service inquiries by researching products using various resources.
  • Organize stock on shelves or racks in the sales area and maintain merchandise order.
  • Utilize suggestive selling techniques and upsell to current and prospective customers.
  • Conduct outgoing customer sales or service calls and address customer complaints.
  • Manage showroom merchandising and restock products as necessary.
  • Serve as a backup driver or warehouse personnel when required.

Additional Benefits:

  • Employee Stock Ownership Plan (ESOP)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discounts
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Mileage reimbursement
  • Paid time off
  • Paid training
  • Parental leave
  • Profit sharing
  • Tuition reimbursement
  • Vision insurance

Work Schedule:

  • 8-hour shifts
  • Day shifts
  • Monday to Friday

Compensation:

  • Starting at $20/hr. base (up to $22/hr. including bonuses) - may be higher based on experience.

Qualifications:

  • One or more years of HVAC experience
  • Preferred knowledge of HVAC/R equipment, supplies, products, and the distribution industry, though training is available for the right candidate.
  • Proficient with computer systems or capable of quickly learning new systems.
  • Basic math skills.
  • Valid driver's license and a clean motor vehicle record.
  • A self-motivated individual with a strong work ethic.
  • Customer-service oriented with excellent communication skills.
  • A team player who is adaptable to changing business needs.
  • Physical requirements include the ability to stand and walk, lift and carry items weighing up to 60 lbs., and knowledge of material handling equipment for safely moving heavier products.
  • We are an equal opportunity employer and do not discriminate on any basis in our employment practices. Our workplace is drug-free, and a complete background check and drug screening are conducted on all candidates.
  • Enhance the Meier Supply work environment and culture by strictly adhering to our core values.

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