Multilingual Technical Sales Support Specialist
6 days ago
Gorbel is a leading manufacturer of material handling and fall protection products, dedicated to improving people's lives through innovative solutions. We're seeking a highly skilled Technical Customer Service Representative to join our team.
Key Responsibilities:- Provide technical sales support to dealers and end-users of Gorbel products, ensuring exceptional customer service and meeting their time and quality expectations.
- Understand customer needs and translate them into cost-effective solutions, collaborating with internal teams to resolve issues.
- Communicate effectively with customers, dealers, and internal stakeholders, establishing and maintaining professional relationships.
- Process orders, provide written quotes, and escalate new solution data and knowledge to the knowledge repository editors.
- Work well under pressure, utilizing excellent time management techniques and participating in team settings to improve products and services.
- Develop and maintain a deep understanding of Gorbel products, including mechanical and electrical components, to provide expert support to customers.
- Bilingual Spanish/English skills, with excellent verbal and written communication skills.
- Three to five years of customer service or technical sales experience, with a strong mechanical aptitude and basic understanding of electrical components.
- Fluency with MS Office Suite products and strong attention to detail.
- Problem-solving, negotiating, time management, and conflict resolution skills, with a willingness to give and receive feedback and act on opportunities for improvement.
- Industrial or material handling background, with working knowledge of electro-mechanical systems and components.
- Associates Degree in a technical discipline or equivalent technical education.
Gorbel is an Equal Opportunity Employer, committed to providing reasonable accommodations to qualified individuals with disabilities. We offer a competitive salary range of $55,341 - $69,114 for this role, with opportunities for growth and development.
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