Multilingual Technical Sales Support Specialist

6 days ago


Rochester, New York, United States Gorbel Full time
Job Description:

Gorbel is a leading manufacturer of material handling and fall protection products, dedicated to improving people's lives through innovative solutions. We're seeking a highly skilled Technical Customer Service Representative to join our team.

Key Responsibilities:
  • Provide technical sales support to dealers and end-users of Gorbel products, ensuring exceptional customer service and meeting their time and quality expectations.
  • Understand customer needs and translate them into cost-effective solutions, collaborating with internal teams to resolve issues.
  • Communicate effectively with customers, dealers, and internal stakeholders, establishing and maintaining professional relationships.
  • Process orders, provide written quotes, and escalate new solution data and knowledge to the knowledge repository editors.
  • Work well under pressure, utilizing excellent time management techniques and participating in team settings to improve products and services.
  • Develop and maintain a deep understanding of Gorbel products, including mechanical and electrical components, to provide expert support to customers.
Requirements:
  • Bilingual Spanish/English skills, with excellent verbal and written communication skills.
  • Three to five years of customer service or technical sales experience, with a strong mechanical aptitude and basic understanding of electrical components.
  • Fluency with MS Office Suite products and strong attention to detail.
  • Problem-solving, negotiating, time management, and conflict resolution skills, with a willingness to give and receive feedback and act on opportunities for improvement.
Preferred Skills:
  • Industrial or material handling background, with working knowledge of electro-mechanical systems and components.
  • Associates Degree in a technical discipline or equivalent technical education.

Gorbel is an Equal Opportunity Employer, committed to providing reasonable accommodations to qualified individuals with disabilities. We offer a competitive salary range of $55,341 - $69,114 for this role, with opportunities for growth and development.



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