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Client Support Specialist

2 months ago

Rochester, New York, United States Global Channel Management Full time
Position Overview:
The Client Support Specialist plays a crucial role in ensuring customer satisfaction and effective communication between clients and the organization. This position is ideal for individuals with a background in customer service, sales, or related fields.

Qualifications:
- 1-2 years of experience in a customer-facing capacity, whether in service or sales
- Strong ability to juggle multiple tasks and prioritize effectively
- Capacity to remain calm and composed in high-pressure situations
- Proficiency in Microsoft Office Suite
- Exceptional verbal and written communication skills are essential.

Key Responsibilities:
- Assist in managing projects related to product distribution, providing analytical insights on initiatives for key accounts, and ensuring transparency regarding shipment statuses and logistics for equipment in transit.
- Deliver outstanding customer service to both internal teams and external clients, with a focus on high-priority accounts.
- Collaborate with team members to enhance the overall customer experience, particularly for accounts requiring special attention.
- Develop and oversee strategic reporting to support the sales department's objectives.