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Sales Support Representative

2 months ago

Rochester, New York, United States Eli and Co Full time

Position Overview:
As a Customer Engagement Specialist at Eli and Co, you will serve as the primary contact for clients seeking the newest offerings in our product range. Your main duty will be to guide customers in selecting the appropriate devices, plans, and accessories tailored to their requirements.

Key Responsibilities:

  • Establish and nurture relationships with each customer account.
  • Drive sales performance by providing an exceptional and elevated customer experience.
  • Meet all productivity targets through effective negotiation and upselling strategies.
  • Act as a product knowledge authority, leading sales conversations with product features and advantages rather than discounts.
  • Deliver customer support and address inquiries in a professional manner.
  • Collaborate with fellow Customer Engagement Specialists to brainstorm innovative strategies for maximizing sales outcomes and profit margins.

Qualifications:

  • Must be at least 18 years of age.
  • An Associate's Degree is preferred but not mandatory.
  • A minimum of 1 year of relevant experience in retail, sales, or customer service is required.
  • Energetic, team-oriented, and enthusiastic about collaborating with colleagues and customers.
  • Self-driven and goal-focused professional.
  • Outstanding communication and negotiation skills are essential.
  • A willingness to learn and a commitment to continuous improvement and success.

Benefits:

  • Comprehensive paid training and ongoing development from senior management.
  • Consistent weekly base pay.
  • Performance-based bonuses awarded weekly and quarterly.
  • Opportunities to travel to company-sponsored events.
  • Networking possibilities with professionals at various levels within the organization.
  • Paid time off for all major holidays.
  • Flexible scheduling options available for both full-time and part-time roles.