Sales Support Specialist

1 week ago

Rochester, New York, United States MEIER SUPPLY CO INC Full time
Job Overview

EXCEPTIONAL WORK ENVIRONMENT AND CORPORATE CULTURE

At Meier Supply, we take pride in our culture, which has been cultivated over more than 65 years, founded on our shared Core Values:

  • PEOPLE.... Collaboration, trust, and fostering the success of others
  • RESPECT.... Upholding the highest regard for others
  • INTEGRITY.... Always choosing the right path
  • DEDICATION.... Committed to our customers' success
  • EXCELLENCE.... Striving for best-in-class performance in all endeavors

We recruit, mentor, evaluate, reward, and acknowledge our co-owners based on these principles, making it essential for you to embody these values to be part of our organization.

Established in 1957, Meier Supply is an employee-owned wholesale distribution firm with a rich legacy and familial atmosphere. With 18 locations, including a cutting-edge distribution center and five specialized divisions, we offer unparalleled service and support throughout the HVACR sector in NY and Pennsylvania. Our divisions encompass Commercial Refrigeration, HVAC, Technical/Training, Controls, and Applied Products, collaborating with the industry's top vendors and manufacturers. Our vision for the future includes sustainable growth and expansion into both existing and new markets.

Working at Meier Supply presents a distinct opportunity to join a company that genuinely values its employee owners and provides substantial rewards throughout their careers. Being 100% employee-owned allows us to collectively strive towards a shared goal of enhancing our stock value for all employee owners.

Opportunities Offered by Meier Supply:

  • Comprehensive training in sales and operations from Meier Supply and external sources.
  • Engagement in an entrepreneurial, high-growth work environment.
  • Utilization and contribution to the development of industry-leading systems and processes.
  • Leadership opportunities in a company renowned for exceptional customer service.
  • Competitive compensation for outstanding contributions.
  • Becoming an employee-owner of a leading organization in the industry.
  • A strong emphasis on work/life balance and a family-oriented culture.

Benefits You Will Enjoy:

  • Competitive compensation structure including base salary and generous performance bonuses.
  • Paid Time Off and Holiday Pay.
  • Comprehensive Medical/Dental/Vision plans to protect you and your family – we cover 75% of premiums for employees and their family members, along with contributing half of the deductible through your Health Savings Account annually.
  • Company-paid Life insurance and Disability benefits.
  • Outstanding Retirement benefits through our Employee Stock Ownership Plan (ESOP) and our 401K Retirement plan.
  • Employee recognition programs – holiday gatherings, ESOP events, company lunches, gift cards, and more.

Key Responsibilities Include:

  • Assist walk-in and telephone customers with sourcing and shipping parts, managing inventory, and handling warranty administration.
  • Address customer product and service inquiries by researching via computer systems, catalogs, or other reference materials.
  • Organize stock on shelves or racks in the sales area and maintain order of merchandise.
  • Utilize suggestive selling techniques and upsell to current and prospective customers.
  • Conduct outgoing customer sales or service calls and address customer complaints.
  • Oversee showroom merchandising and restocking of products.
  • Serve as a backup driver or warehouse personnel as necessary.

Additional Benefits:

  • Employee Stock Ownership Plan (ESOP)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discounts
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Mileage reimbursement
  • Paid time off
  • Paid training
  • Parental leave
  • Profit sharing
  • Tuition reimbursement
  • Vision insurance

Work Schedule:

  • 8-hour shifts
  • Day shifts
  • Monday to Friday

Compensation:

  • Starting from $20/hr. base (up to $22/hr. including bonuses) - may be higher based on experience.

Qualifications:

  • One or more years of HVAC experience
  • Preferred working knowledge of HVAC/R equipment, supplies, products, and the distribution industry, but training is available for the right candidate.
  • Proficient with computer systems or capable of quickly learning new systems.
  • Basic math skills.
  • Valid driver's license and clean motor vehicle record.
  • A self-starter with a strong work ethic.
  • Customer-service oriented with excellent communication skills.
  • Team player who is flexible and adaptable to changing business needs.
  • Physical requirements include the ability to stand and walk, lift and carry items weighing up to 60 lbs., and knowledge of material handling equipment to safely move products exceeding 60 pounds.
  • We are an equal employment opportunity employer and do not discriminate on any basis in our employment practices. Our workplace is drug-free. Complete background checks and drug screenings are performed on all candidates.
  • Enhance the Meier Supply work environment and culture by strictly adhering to our core values.

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