Customer Service Specialist

2 weeks ago

Rochester, New York, United States Cellular Sales Full time
Job Overview

Position Title: Call Center Representative

Sector: Customer Service | Business Development

Since our inception in 1993, Cellular Sales has set itself apart in the wireless sector by delivering an exceptional customer experience both during and post-purchase. With over 7000 dedicated professionals across more than 770 retail outlets in 32 states, we pride ourselves on our high standard of customer service. Our ongoing growth reflects our commitment to empowering both our customers and our team members to reach their personal and professional aspirations.

At Cellular Sales, we offer not just a job, but a pathway for individuals eager to enhance their professional journey. If you possess a solid track record of achievement, a robust work ethic, and are in search of a transformative career opportunity, we encourage you to consider this role.

Position Summary

Compensation: $17 - $20 per hour based on experience and skill level.

Objective:
Provide continuous support to the existing sales team. Ideal candidates will demonstrate creativity and analytical thinking. The role involves building upon the current framework and enhancing existing processes and methodologies. Candidates should be receptive to feedback and constructive criticism to boost productivity.

Key Responsibilities

  1. Follow up on assigned leads
  2. Drive store traffic and contribute to market success
  3. Address customer inquiries via phone and text
  4. Assist the sales team by generating sales leads
  5. Adhere to communication scripts for various topics
  6. Utilize available resources to research necessary information
  7. Provide customers with comprehensive product and service information
  8. Embrace feedback and constructive criticism to enhance productivity and personal development

Required Competencies

  1. Attention to Detail: Demonstrating a thorough and meticulous approach to work.
  2. Oral Communication: Effectively articulating ideas and information.
  3. Planning and Organizing: Establishing priorities and defining actions, time, and resources to achieve set goals.
  4. Problem Solving: Identifying and addressing issues of varying complexities and finding effective solutions.
  5. Written Communication: Clearly expressing ideas and opinions in well-structured and grammatically correct documents.

Supervisory Role
This position does not entail supervisory responsibilities.

Work Environment
This role is based in a professional office setting and routinely utilizes standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Requirements

Must be capable of sitting for extended periods.

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. While primarily sedentary, some filing may be required, necessitating the ability to lift files, open filing cabinets, and bend or stand on a stool as needed.

Position Type and Expected Hours
This is a full-time position.

Travel Requirements
No travel is anticipated for this role.

Education and Experience Requirements

  1. High School diploma or GED

Preferred Qualifications

  1. Prior office experience
  2. Proficiency in Microsoft Office
  3. Understanding of customer service principles and practices
  4. Experience in a call center or customer service environment
  5. Data entry and typing skills (including 10-key)

Essential Attributes

  • Positive attitude
  • High school diploma or equivalent; college degree preferred
  • Minimum of two years of relevant work experience
  • Strong communication skills
  • Interest and understanding of technology products and services
  • Business ownership mentality

Compensation Overview

  • Competitive salary within the wireless industry

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