Executive Customer Advocate
5 days ago
About the Role
We are looking for an Executive Customer Advocate to join our team at Amazon. This role involves providing high-level support to our customers, working closely with executive teams, and driving customer success.
About the Team
You will be part of our AWS Customer Service team, which provides support to a wide range of external customers, helping them understand the benefits and capabilities of AWS Cloud Computing Services.
About the Responsibilities
In this role, you will:
- Escalate complex customer issues to senior executives and AWS leadership.
- Develop and maintain in-depth knowledge of AWS services and tools.
- Communicate effectively with internal and external stakeholders, including executive teams.
- Work independently to resolve customer issues and drive customer success.
- Write summaries of complex, ongoing customer issues for executives and CS leadership.
About Us
Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Compensation and Benefits
The base pay for this position ranges from $65,600/year in our lowest geographic market up to $143,900/year in our highest geographic market. We also offer a comprehensive benefits package, including medical, financial, and other benefits.
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