Family Shelter Advocate

4 days ago

Seattle, Washington, United States Mary's Place Seattle Full time

About Mary's Place Seattle

Mary's Place is a non-profit organization dedicated to providing essential services to families and individuals experiencing homelessness in the Seattle area. Our mission is to help people regain stability and independence.

Job Overview

We are seeking a highly motivated and compassionate Family Shelter Advocate to join our team. As a key member of our staff, you will work closely with families and children in need, providing support and guidance to help them overcome challenges and achieve their goals.

Key Responsibilities

  • Guest Relations (35%)
  • Create a welcoming environment for families and engage them in high-quality shelter services
  • Assist guests in conversations around their housing goals and provide resource navigation
  • Maintain a calm demeanor and model positive behavior, upholding professional boundaries
  • Address behavioral challenges and provide trauma-informed crisis management and conflict de-escalation
  • Collaborate with other staff members to ensure consistency and effective service delivery
  • Welcome and orient new families to the shelter, providing tours and completing intake documents
  • Implementation of Shelter Operations & Procedures (35%)
  • Execute shelter processes according to time of day and in accordance with the Shelter Policy Manual
  • Maintain a clean and sanitary shelter environment, including disinfecting high-touch areas and restocking supplies
  • Serve food and adhere to all food safety and serving protocols, documenting clear and consistent information
  • Move around the facility and maintain an active presence, engaging with guests
  • Record and report any building or facility concerns
  • Attend required trainings and monthly staff meetings
  • Implementation of Guest Enrichment Programming (15%)
  • Facilitate calendar of activities and events for guests' benefit, providing feedback on effectiveness and suggesting improvements
  • Welcome and engage volunteers in shelter activities, helping them become familiar with their roles
  • Data Entry and Information Management (15%)
  • Autor, upload, and maintain clear, objective, and accurate electronic guest records, reports, and shelter documentation
  • Handle sensitive information and maintain confidentiality
  • Maintain up-to-date community resources provided by other program teams, making them easily accessible to guests

Requirements and Qualifications

We are looking for candidates with:

  • Two or more years of work or volunteer experience in social services, or one or more years of social services experience combined with customer service experience
  • Experience working in a shelter setting or with people experiencing homelessness or housing insecurity is highly preferred
  • Possession of creative problem-solving, conflict de-escalation, and crisis management skills
  • Demonstrated understanding of trauma-informed care
  • Ability to set boundaries and maintain a professional demeanor in a high-stress environment
  • Strong communication, organizational, and time-management skills
  • Sensitivity to the needs of clients experiencing homelessness, low-income, limited English speaking, or impacted by domestic violence, substance abuse, or other barriers to employment and housing
  • Ability to proficiently speak, read, write, and understand English; proficiency in another language is preferred
  • Reliable commute to at least two of the three Mary's Place 24/7 shelter locations
  • Ability and willingness to work occasional evenings and weekends in response to clients' needs

Compensation and Benefits

We offer:

  • $25.00 per hour DOE
  • Unlimited use ORCA pass with small deduction per pay period
  • Sick Time in accordance with Seattle Paid Sick and Safe Time Ordinance
  • PTO accruals starting at 40 hours/year for part-time staff
  • 403(b) plan with 50% employer match on first 6% employee contribution
  • Employee Assistance Program

About You

We celebrate diversity and are committed to creating an inclusive environment for all employees. If you share our passion for helping others and possess the necessary skills and qualifications, we encourage you to apply for this exciting opportunity

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