Customer Service Advocate
3 weeks ago
**Job Overview**
We're looking for a skilled CUSTOMER SERVICE ADVOCATE to join our team at Carvana As a key member of our delivery team, you'll be responsible for facilitating and coordinating the delivery of purchased vehicles to customers.
Main Responsibilities:
- Frequently interact with customers in person, by phone, and via text to ensure seamless vehicle handovers.
- Coordinate with customers to schedule delivery appointments and manage timelines.
- Complete thorough pre-delivery checklists to guarantee vehicles are ready for delivery.
- Promptly respond to customer requests and resolve any issues or complaints that may arise.
What You'll Need:
- A strong focus on customer satisfaction and excellent communication skills.
- The ability to work independently and as part of a team to achieve goals.
- An estimated salary range of $40,000 - $60,000 per year, based on location and experience.
Why Choose Us:
At Carvana, we offer a dynamic and supportive work environment that encourages growth and development. If you're passionate about delivering exceptional customer experiences, we'd love to hear from you
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